Customs agency for import and export
We support companies in legally compliant customs clearance for import and export within the European Union.
SEREDA supports small businesses, startups as well as experienced importers and exporters through structured, transparent customs processes.
Our services in the area of customs clearance
As a customs agency, we support companies with operational and technical questions relating to customs clearance. Our focus is on clear processes, accurate information, and smooth communication with the relevant authorities.
- Import customs clearance
- Export customs clearance
- Customs and excise tax issues
- Support for EORI, ATR and EUR.1
- Support with documentation and customs procedures
Which companies are our customs agency suitable for?
Our services are aimed at companies with very different levels of experience in customs matters. We work with small businesses, startups and first-time importers as well as established companies that regularly move goods across EU external borders.
- Startups and small businesses without their own customs department
- Sole proprietorships and e-commerce providers
- Importers of food, food supplements and spirits
- Companies with regular or time-critical deliveries
We also accompany time-critical clearances and assist in coordinating with the relevant customs offices.
What distinguishes SEREDA as a customs agency
SEREDA combines expertise in customs law with practical experience in operational processing. We value clear procedures, transparent communication, and structured support for our clients throughout the entire customs process.
Our working methods are geared towards reliable processes and transparent customs clearance.
- Experience with sensitive and regulated product groups
- Clear communication, even for companies with little experience in customs.
- Structured processes instead of complex individual solutions
Our focus is on avoiding delays, queries, and formal errors in the customs process.
How the customs process works – explained in simple terms
Especially for startups, small businesses, or first-time importers, the customs process is often difficult to assess. We deliberately design customs clearance to be transparent and traceable so that our customers always know what stage the process is at.
- Initial assessment: We clarify whether it is an import or export and what information is required.
- Preparation: We provide support with documents, customs tariff numbers and formal requirements.
- Customs clearance: The customs declaration is submitted and the process is monitored until the goods are released.
Customs duties and import taxes are calculated during customs clearance and properly paid via the prescribed customs procedures.
To ensure smooth processing, we are also operationally connected on-site – at the Dreilinden customs office – and support the coordination with the responsible authorities directly in the clearance process.
Support also during operational processing
In certain cases, we also directly support our clients with operational customs clearance on site. SEREDA has practical experience at busy customs offices – specifically the Dreilinden customs office – and handles the technical communication during customs clearance there.
In particular, we provide support in coordinating between companies, drivers or freight forwarders and the relevant customs offices to avoid queries, misunderstandings and delays in the clearance process.
Even if you have no prior experience with customs processes, we will guide you through the necessary steps in a structured manner.
Customs duties and import taxes are calculated during customs clearance and properly paid via the prescribed customs procedures.
Frequently asked questions about the customs agency SEREDA
Question: What does a customs agency do?
Answer: A customs agency assists companies with the proper customs clearance of import and export goods and handles communication with the customs authorities.
Question : For which companies does SEREDA work?
Answer: SEREDA works for importers, exporters, freight forwarders and companies with goods that require explanation or are sensitive in EU and third-country trade.
Question: In what form is customs representation carried out?
Answer: Customs clearance is carried out by direct representation in accordance with Article 18 of the Union Customs Code (UCC).